Troubleshoot the Check register report

You can only void a check in the Check register in one of the following circumstances:

• The check has been confirmed to the General Ledger.

  Void unconfirmed checks from the Print checks page.

• You have the appropriate permissions.

  You need permissions in Accounts Payable to void posted payments and (optionally) posted advances. You need similar permissions in Expenses to void posted reimbursements and posted advances.

• You're voiding the check in an open period.

  You can't void a check in a closed period. Instead, void the check using a date that falls within the next open period.

  For example, you have a check dated 6/20/2022. You reconciled the check at the end of the next month on 6/30/2022 and closed the books on the same date. You can void the check using the date 7/1/2022 because this is a date that falls within an open period. You can't void the check any earlier than this date without reopening the reconciliation and also reopening the period. Make sure to enter the correct void date for the check as it cannot be changed.

• You're in the same entity that made the payment.

  If you’re viewing the Check register report from the top level and do not see a Void link, slide into the entity from which the payment was made and open the Check register report.

  If you’re restricted to certain entities and want to void a check created at the top level, run the Check register report without providing a location. Without a location filter, the report shows transactions created at the top level only. Where applicable, you have the option to void.

  Alternatively, you can void payments from Posted payments in Accounts Payable.

   

The Check register report includes all checks recorded or printed from Accounts Payable. If you have checks from before you started using Sage Intacct and which were imported as initial open items, follow the steps below to view them.

1. Go to Cash Management > All or Setup > Accounts > Checking.

2. Find the checking account associated with your open items and select Pending deconciliation next to it.

   The Pending reconciliation report appears, which contains your initial open items.

To learn more, go to CSV import: Initial open items for reconciliation.

You can't unvoid a check in Sage Intacct. Learn what options exist to fix the issue.

Depending on where you are in the workflow, you can back your check out and change the payment method for the original transaction.

If the check has not yet been printed: Cancel the payment request. Then, pay the bill again and select the correct payment method.

If the check has been printed but not yet confirmed: Void the check on the Print checks page and cancel the payment request. Then, pay the bill again and select the correct payment method.

If the check has been confirmed to the General Ledger: Void the check in the check register. Then, pay the bill again and select the correct payment method.

Learn how to re-issue a check with a new check number or re-issue a check with the same number.